Returns, Refunds, Repairs & Technical Support
Our goal is to ensure complete satisfaction with our products. In the unlikely event you are unhappy with the product you purchased from us, you can request a refund by completing the return request form below.
Please note the following conditions in our returns policy.
Unopened and Sealed Products
You may return, at your own expense, any unopened and sealed product/s purchased from the Toptronic Energy Electrical and receive a full refund of the purchase price within 5 days of the date of purchase.
You will only be eligible for a refund if the product is returned to the Toptronic Energy Electrical together with the original tax invoice.
Opened and Unsealed Products
You may return opened and unsealed products purchased from the Toptronic Energy Electrical and receive a refund of the purchase price minus 10% (Handling Fee) within 5 days of the date of purchase. You will only be eligible for a refund if the product is returned to the Toptronic Energy Electrical together with all its accessories, the original product packaging, and the original tax invoice.
Warranties
Instant Warranty Void: Any/All product/s bought from the Toptronic Energy Electrical have to be installed by an accredited PV installer or the warranty on the product will be void.
Faulty Products: All faulty products will be covered in the relevant product warranty.